Return & Cancellation policy

*1. No Returns or Refunds*

We do not accept returns or offer refunds for any purchases, except for items that are defective or damaged upon receipt.

*2. Defective or Damaged Items*

If you receive a defective or damaged item, contact us within *48 hours* at *katchysassy@gmail.com* with your order number, a description of the issue, and photos. We may offer a replacement or exchange after reviewing your request.

3. Shipping Costs*

Shipping fees are non-refundable. For defective items, customers are responsible for return shipping if a replacement or exchange is granted.

*4. Order Confirmation*

Review your order carefully upon confirmation, as changes cannot be made after it’s placed.

*5. Policy Updates*

This policy may change without notice. Please check periodically for updates.

 *6. Contact Us*

For any inquiries or to report defective items, contact us at *katchysassy@gmail.com*.